By accessing our site or using our services, you acknowledge that you understand, agree, and are bound by these terms.
Modification of Terms
You are solely responsible for your conduct while using the website, and agree to abide by all laws, contracts, intellectual property and third-party rights.
All services and goods offered to the customers are settled at the same moment. In case of issuing an invoice, the customer is obliged to settle the account within 3 days or on the date specified in the invoice. If the customer refuses to pay within the stipulated time, the amount of $25, or at the rate of 2.5% per month, whichever is more, will be considered a penalty. In case of non-payment after the expiration of the 3 months, the right will be reserved for the Company, DBA "DoorEx Packaging & Shipping", "DoorEx Shipping Centre", or "DoorEx" to take legal action to collect its claims.
Under review and update.
By using our shipping services, customers agree to unconditionally accept all the terms of shipping from DoorEx and the couriers.
For any reason, if a receiver asks for any modifications or changes in the address shown on the shipping label, the customer is responsible for paying any charge billed by the courier.
All international shipments are required to be processed by the destination customs. Consignee, the receiver is responsible to pay all the customs duties, taxes and other fees. If a customer is asking to pay the customs charges by DoorEx, a deposit of not less than 35% of the declared value has to be paid to DoorEx before shipping the package. After the clearing process and delivery to the recipient, the customs charged bill plus a 10% admin fee will be deducted from the deposit and the difference amount will be paid to the customer.
In case, we provide promotions and high discount rates, shipping costs would not be refundable.
We provide packaging for shipments at the customer's cost and request. After packaging, the shipping cost would not be refundable even for shipping services that are eligible for a refund.
Shipping services requiring special handling are not eligible for a refund unless the couriers' terms of service agree to refund a portion or in full.
In cases we apply for a refund, an admin and handling fee will apply. This fee ranges from 20% to 50% of the paid amount by customers. Saturdays shipments requiring special handling are not eligible for a refund unless accepted by DoorEx in advance for up to a 50% reimbursement.
Shipments Drop Off
We accept all domestic and international dropped-off packages received by couriers.
As per our agreements with third parties, we accept all the customers' returned packages labelled by PUDO return label.
For all other customers' returned packages labelled by other couriers, DoorEx has the right to refuse to accept packages. The company, DoorEx, is trying to provide satisfaction by accepting as many packages as possible restricted to in-store or warehouse space capacity.
The company, DoorEx, has no obligation to carry out the return process immediately, especially in peak season, and the return process will be done only if the courier driver is present, up to the capacity of the truck, and by the prioritization of the time of receiving from the customers.
In case of urgent requests from the customers, for quick return of the parcel, a separate small fee ($3-$5) based on the weight and volume of the package will be charged.
All customers' dropped-off packages should be in suitable packaging to protect the contents during transportation and pre-affixed with the shipping label.
For international shipments, other than the shipping label, all the required documentation including MRA, Customs Invoices, and other possible paper works have to be provided in a pouch attached to the package. All the responsibility for the goods inside the packages is with the customers, and the company, DoorEx, has no liability for the health, and defects of the goods, and will have no insurance coverage.